| S.No |
Topic |
Status |
Days |
| 1 |
Introduction |
Start Date |
|
| |
System Landscape |
|
|
| |
Tenant Landscape |
|
|
| 2 |
Administration |
|
|
| |
Log in with Initial User ID |
|
|
| |
Create Service Agent |
|
|
| |
Authorization to service agent |
|
|
| |
Lock initial User ID & Pwd |
|
|
| 3 |
Project Scope |
|
|
| |
Scoping |
|
|
| |
Questionnaire |
|
|
| 4 |
Organizational Management |
|
|
| |
Define Job definitions |
|
|
| |
Create Employee |
|
|
| |
Define Employee Number Range |
|
|
| |
Create Org Structure |
|
|
| |
Assign employee to org structure |
|
|
| |
Define Division |
|
|
| |
Define Distribution Channel |
|
|
| 5 |
Account Management |
|
|
| |
Define number ranges for business partners |
|
|
| |
Define Customer Roles |
|
|
| |
Define Relationship Type |
|
|
| |
Define Party Roles |
|
|
| |
Fine Tuning Activities of Contact |
|
|
| |
Fine Tuning fo General Business Partner |
|
|
| |
Duplicate Check of Business Partners in scoping and fine tunining |
|
|
| |
Account Merge |
|
|
| 6 |
Products |
|
|
| |
Create Product Hierarchy |
|
|
| |
Create Product Categories |
|
|
| |
Material Number Ranges |
|
|
| 7 |
Pricing |
|
|
| |
Base Price List |
|
|
| |
Discount List |
|
|
| |
Configure C4C Price Strategy |
|
|
| |
Integration of Pricing with ECC/CRM |
|
|
| |
External Condition Types & Pricing Procedure maintenance |
|
|
| 8 |
Service Ticket Management |
|
|
| |
Create Incident (OSS Message) |
|
|
| |
Follow Incident |
|
|
| 9 |
Marketing |
|
|
| |
Marketing Lead |
|
|
| |
Marketing Lead fine tune Configurations |
|
|
| |
Maintain Number Range |
|
|
| |
Define Involved Parties |
|
|
| |
Configure Lead Status |
|
|
| |
Marketing Attributes |
|
|
| |
Create Target Group |
|
|
| |
Create Campaign |
|
|
| |
Maintain E-Mail Settings |
|
|
| 10 |
Sales |
|
|
| 10.1 |
Opportunity Management |
|
|
| |
Define Number Range |
|
|
| |
Define Document Type |
|
|
| |
Configure Custom Status |
|
|
| |
Configure Involved Parties |
|
|
| |
Define Sales Cycle |
|
|
| |
Define Sales Phase |
|
|
| |
Define Sales Assistant |
|
|
| |
Integration of Opportunity with Pricing Simulation in SAP ECC |
|
|
| |
Integration of Opportunity with Sales Quote Processing |
|
|
| |
Integration of Opportunity with Sales Order Processing |
|
|
| 10.2 |
Quotation Management |
|
|
| |
Define Document Type |
|
|
| |
Define Number Range |
|
|
| |
Maintain Item Types |
|
|
| |
Maintain Involved Parties |
|
|
| |
Integration of Sales Quotes with Sales Order Processing |
|
|
| 10.3 |
Sales Order |
|
|
| |
Define Document Type |
|
|
| |
Define Number Range |
|
|
| |
Maintain Item Types |
|
|
| |
Maintain Involved Parties |
|
|
| |
Maintain Involved Item Parties |
|
|
| 11 |
Service |
|
|
| 11.1 |
Service Ticket |
|
|
| |
Define Service Ticket Document Types |
|
|
| |
Maintain Status Schemas |
|
|
| |
Define Involved Parties |
|
|
| |
Define Item Processing Codes |
|
|
| |
Define Item Processing Determination |
|
|
| |
Service Ticket Integration with SAP ECC |
|
|
| 11.2 |
Service Level Agreements |
|
|
| |
Define Service Level |
|
|
| |
Define Service Level Determination |
|
|
| 12 |
Integration |
|
|
| |
Define Communication System |
|
|
| |
Define Communication Arrangement |
|
|
| |
Maintain Code List Mapping |
|
|
| |
Maintain ID Mapping for Integration |
|
|
| |
Data Replication Monitoring |
|
|
| |
Middleware Connectivity in ECC |
|
|
| |
Ports in ECC |
|
|
| |
Partner Profile |
|
|
| |
ALE Distribution Model |
|
|
| 13 |
UI Configuration (ADAPTATION) |
|
|
| |
Hide Field |
|
|
| |
Make Field Visible |
|
|
| |
Rename Field |
|
|
| |
Create New Field |
|
|
| |
Z Field Exntesion Scenarios |
|
|
| |
Import & Export |
|
|
| 14 |
Mobile Integration |
|
|
| 15 |
Outlook Integration |
|
|
| |
Maintain integration settings in Outlook |
|
|
| |
Download Contacts |
|
|
| 16 |
Approvals |
|
|
| |
Define Approval Process |
|
|
| |
Maintain Conditions |
|
|
| |
End Validity of existing Approval Process |
|
|
| |
Activate Approval Process |
|
|
| 17 |
Workflows/Actions |
|
|
| |
Define Workflow Rules |
|
|
| |
Maintain Conditions |
|
|
| 18 |
Business Roles & Authorization |
|
|
| |
Define Business Role |
|
|
| |
Define Page Layouts |
|
|
| |
Define Code List Restrictions |
|
|
| |
Assign Business Role to Users |
|
|
| 19 |
Data Workbench |
|
|
| |
Download Migration Templates |
|
|
| |
Upload Migration Template |
|
|
| |
Download Data Template |
|
|
| |
Upload Data Template |
|
|
| 20 |
Go Live Activities |
|
|
| |
Close Fine-Tune Activities |
|
|
| |
Confirm Go-Live Readiness Acceptance |
|
|
| |
Confirm Go-Live |
|
|
| |
Close Project |
|
|
| |
Assign Contact |
|
|
| 21 |
Reports |
|
|
| |
Creation of Data Sources |
|
|
| |
Creation of Reports |
|
|
| |
Designing of Reports |
|
|
| |
Report assignment to Users |
|
|
| |
Download and Upload Reports |
|
|
| 22 |
C4C Functionalities, Feed, Shelf, Tag, Follow |
|
|
| |
Feed |
|
|
| |
Shelf |
|
|
| |
Tag |
|
|
| |
Follow |
|
|
| |
Library |
|
|